Privacy Policy
How we collect, use, and protect your information — explained clearly.
Last updated: April 2026
1. Who We Are
NextLife (“NextLife,” “we,” “us,” or “our”) operates the NextLife platform and associated domains. We provide AI-powered relocation tools, city comparison features, and a marketplace connecting individuals with independent service providers including realtors, lenders, and movers.
NextLife is a software platform only. We do not provide licensed real estate, mortgage, moving, or financial services, and nothing on this platform constitutes professional advice in those areas.
2. Information We Collect
Account & Profile Data
When you create an account, we collect:
- Email address and password (managed through Supabase Auth)
- Name and profile preferences
- Selected cities and relocation preferences
- Income and budget inputs you provide in relocation tools
- Your assigned role (buyer, realtor, lender, or mover)
AI Assistant & Chat Inputs
When you use the NextLife AI assistant or city matching features, your inputs are processed through OpenAI's API. We may store conversation context to improve your experience. Do not include sensitive personal information (such as SSNs or financial account details) in AI chat inputs.
Provider Data
If you register as a service provider, we collect:
- Business name, contact information, and service area
- License or certification details you provide
- Subscription and billing information (processed by Stripe)
- Profile content and any uploaded materials
Lead & Connection Data
When a user initiates a connection with a provider, we collect the information submitted in that lead form — including name, contact details, and relocation needs — and share it with the relevant provider as described in Section 5.
Usage & Technical Data
- Pages visited, features used, and time spent on the platform
- Device type, browser, and operating system
- IP address and approximate location
- Session cookies and authentication tokens
- Error logs and performance data
3. Cookies and Sessions
NextLife uses cookies and session tokens for authentication and platform functionality, managed through Supabase SSR.
- Authentication cookies — required to maintain your session
- Preference cookies — store your settings and selected cities
- Analytics cookies — help us understand how the platform is used
Disabling cookies in your browser will prevent you from logging in or using authenticated features.
4. How We Use Your Information
- Provide and operate the NextLife platform and its features
- Power AI-based city matching, recommendations, and relocation insights
- Personalize your dashboard and surface relevant data
- Route lead submissions to service providers only when you actively initiate a connection
- Determine provider visibility, placement, and ranking in search results
- Process provider subscription payments through Stripe
- Send transactional emails such as account confirmations and billing receipts
- Analyze usage patterns and improve platform performance
- Detect and prevent fraud, abuse, or violations of our Terms of Service
- Comply with applicable laws and legal obligations
5. Lead Sharing With Providers
When a lead is submitted, the provider receives the contact information and relocation details you provided in that request. Providers are independent businesses, not employees or agents of NextLife. NextLife does not control, monitor, or guarantee how providers handle your information after a connection is made, and is not responsible for their data practices.
We do not share your personal information with providers passively, automatically, or without your direct action on the platform.
6. Third-Party Services
NextLife integrates with the following services to operate the platform. Each has its own privacy practices and is responsible for its own data handling:
Supabase
Provides our database and authentication infrastructure. User accounts, provider data, lead records, and platform data are stored in Supabase. See supabase.com/privacy.
Stripe
Processes all provider subscription payments securely. NextLife does not store full payment card details — all payment data is handled directly by Stripe. See stripe.com/privacy.
OpenAI
AI assistant and city matching queries are processed via OpenAI's API. Inputs you send are subject to OpenAI's usage and data policies. Avoid including sensitive personal information in AI inputs. See openai.com/privacy.
Vercel
The NextLife platform is hosted on Vercel, which may process request metadata including IP addresses as part of its hosting and CDN infrastructure. See vercel.com/legal/privacy-policy.
7. Data Security
We take reasonable measures to protect your information, including encrypted connections (HTTPS), Supabase Row Level Security (RLS) policies, and secure session management. However, no system is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access that occurs despite our precautions. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized account access.
8. Data Retention
We retain your personal data for as long as your account is active or as reasonably necessary to provide services and fulfill the purposes described in this policy.
After account deletion or upon request, we will remove or de-identify your personal data, except where we are required or permitted to retain certain records for:
- Legal compliance, including applicable laws, regulations, or government requests
- Fraud prevention and platform security
- Dispute resolution and enforcement of platform terms
- Legitimate business operations, such as tax, audit, or financial record-keeping
- Maintaining the safety and integrity of the platform
Retained records are kept only as long as necessary for the specific purpose and are subject to appropriate security controls.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at the address in Section 12. We will respond within a reasonable timeframe.
Some requests may be limited where we have legitimate legal, fraud-prevention, dispute-resolution, or operational grounds to retain certain data, as described in Section 8.
10. Children's Privacy
NextLife is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to remove it.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
For any questions, requests, or support, please contact us using the form below.